Rodrig mini-Flex Carbon

Thank you for your detailed feedback. I’m sorry to hear that your experience didn’t meet expectations, and I’d like to clarify a few points.
Regarding the tracking number: I understand the frustration and apologize for the delay in my initial reply. The tracking number was provided as soon as it became available, and while I didn’t include a direct link, it’s a standard format usable on most postal tracking sites. I’ll work on improving clarity in future communications.
As for the manual — the Mini-Flex Carbon follows the same principle as the Rodrig Classic, with two aluminum tubes crossing inside the carbon tube. It’s a simple and intuitive design, and this is the first time I’ve received feedback suggesting that additional instructions were needed. That said, I’m happy to provide a visual guide if that would help.
Regarding import fees: these are applied by your local customs office and are unfortunately outside my control. It’s standard practice for international shipments outside the EU, and I regret if this wasn’t clear at the time of purchase.
Finally, about compatibility: the Mini-Flex Carbon is designed to work in tandem with the Rodrig Classic — specifically as a replacement for one of the static rod holders, offering adjustable functionality. It can also be used as a standalone rod holder or camera mount. I’ll review the product page to ensure this is communicated more clearly, and I appreciate you pointing it out.
I truly regret that the product didn’t meet your expectations, and I’m always open to improving both communication and clarity. If there’s anything I can do to help resolve the situation further, I’m here.